Portugal's 1411 suicide-prevention line received 25,600 calls in its first year
The free national line operates with trained mental-health professionals. Around 700 calls during its first year involved an imminent risk of suicide.
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Archived 12 September 2026The figures show that 1411 has become an important route to immediate support, while 112 remains the number to call when someone is in immediate danger.
- The 1411 line received about 25,600 calls during its first year.
- Around 700 calls involved an imminent risk of suicide.
- Calls are handled by trained psychologists and mental-health nurses.
- Call 112 if a life is in immediate danger.
What the first year tells us
Portugal's national suicide-prevention line handled about 25,600 calls in the year after it opened. Around four in five calls were answered, with an average waiting time of roughly 50 seconds. More than 40% of callers were aged between 18 and 29, and women accounted for about 60% of calls.
The service identified nearly 700 situations involving an imminent risk of suicide. Those cases matter more than the headline total: the line is designed to connect a person in distress with a trained mental-health professional at the moment help is needed.
Which number to use
Call 1411 for suicide-prevention and psychological support. The call is free and is answered by psychologists and mental-health nurses trained for this work. A relative or friend who is worried about someone can also seek guidance.
If someone is in immediate danger, has already harmed themselves or cannot be kept safe, call 112. Stay with the person if it is safe to do so, remove immediate hazards where possible and follow the emergency operator's instructions.
What you can do now.
- 01
Save 1411 and 112 in your phone.
- 02
Use 1411 when you or someone close to you needs suicide-prevention support.
- 03
Use 112 without delay when there is an immediate risk to life.
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