Madeira's digital patient social record wins national integrated-care award
SESARAM's Processo Social do Utente received the 2026 Integrated Care Award for digital transformation, with new referral and discharge-monitoring modules being developed.
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Archived 12 September 2026The award recognises the care-integration project; it does not create a public portal or change a patient's clinical treatment by itself. People should continue to use their normal health and social-service contacts.
- The system has linked social information across hospitals and health centres since 2016.
- The award includes €4,000 for training in integrated care.
- Social-referral and clinical-discharge monitoring functions are being implemented or developed.
The system supports professionals across a care pathway
The record replaced handwritten social-service files with a shared digital process, allowing authorised teams to see relevant social information as a patient moves between settings. SESARAM says this reduces duplicated information and administrative delay.
Access remains professional and purpose-bound. The award is not permission for the public or unrelated staff to view a patient's social record.
An award is evidence of recognition, not a service guarantee
The Integrated Care Award was announced at a national meeting and recognises the project's approach. It does not independently prove that every discharge or referral is timely or error-free.
A patient with a care-coordination concern should contact the responsible SESARAM service. Urgent medical needs still follow the established health and emergency channels.
What you can do now.
- 01
Use the normal SESARAM contact for an individual case.
- 02
Ask which team owns a pending social referral or discharge issue.
- 03
Use 112 for an immediate medical emergency.
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